The owner Jeff and his next in line, Brian, are totally awesome. I love these cookies. They are great on my keto plan and are very tasty and so soft!
About a month ago, I ordered a variety pack from them. I received them and they were all great other than one package that got moldy. 
I emailed them and Brian emailed me back that they were sending a replacement variety pack of cookies because they were not going to sell the ginger cookies anymore due to people not wanting them and the issue I had, quite a few others had the same problem.
Well, today, I got my new pack of cookies. 1. There were 4 peanut butter ones and 4 ginger turmeric ones. Huh??? Check out the box as the USPS guy shoved it into a tiny mailbox instead of taking the time to put it at my door. 
So I opened the box and saw what they had sent and the condition they were in. 
I was really pissed off! I emailed Brian back and I am sharing my email and his reply.
My email:
His reply:
Now tell me. Is this company AWESOME or what? It may take another 2 weeks to get the new box but it’s free and hopefully this one will actually be a variety pack of chocolate chip, peanut butter, and lemon cookies, 24 in all. I’m sure it will since he is doing this again!
I can NOT say they will get here well since USPS seems to not give a crap about how they deliver things. I got the notification that it had been delivered and it wasn’t in my box. I actually had to stop the mail guy and he had put them into someone else’s mailbox! So he pulled them out and hands the messed up package to me. Geez!
I just wanted to tell you guys that if you are looking for a company that stands behind their products, this one definitely fits. Plus the cookies are keto friendly!!!
I have an awesome USPS delivery driver. If stuff arrives badly it happened before he got it!
I have issues with UPS locally, I have filmed the driver throwing packages AT my house from his truck! I have a good 60-70 feet between the kerb and my front steps. I’ve complained repeatedly but they haven’t even changed the driver.
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He stuffed the package into a tiny mailbox so it was definitely his fault. None of those drivers seem to care. It doesn’t matter if we complain, it’s sad though!
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Our drivers are friendly. They are small town, though.
This looks like a good company.
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That’s awesome. That UPS driver what a jerk. I can’t believe how people are nowadays. Ugh! I loved his email though. That’s awesome and sweet.
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They are great!
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I’m glad. 🙂
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You are right!! This company is indeed awesome!😃 You will be their customer for life😉
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Maybe!
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I’ve been told packages with Fragile stickers are treated worse then those without.
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Maybe perishable then? I don’t know, it’s just irritating
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Aw, I love the e-mail he sent you back! He sounds like such a genuine guy! Lemon sounds way better than ginger turmeric for cookies so I hope you get them soon! You should totally report that UPS guy! He didn’t even put it in the right mailbox?!? Wow!
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I told my regular postal worker and he was in shock and said that he will tell the guy. Who knows though.
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You should write a sign like “DO NOT STUFF PACKAGES INTO MY MAILBOX” and tape it inside the box? lol
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Lol! Maybe I should – I bet they wouldn’t look though! 😂
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